PTRiiX Coach – Privacy Policy
1. Introduction
PTRiiX Coach ("we", "our", or "us") is a mobile application designed for coaches to manage clients, coaching programs, schedules, nutrition plans, workout plans, assessments, and progress within the PTRiiX platform.
This Privacy Policy explains how we collect, use, disclose, retain, and protect your information when you use PTRiiX Coach. By using the application, you agree to the practices described in this Privacy Policy.
2. Information We Collect
Information You Provide
- Name
- Email address
- Phone number
- Profile information
- Client information
- Coaching notes
- Workout programs
- Nutrition plans
- Assessments
- Progress records
- Messages or feedback submitted to our support team
Information Collected Automatically
- Device model
- Operating system version
- IP address
- Device identifiers
- App usage information
- Feature usage statistics
- Crash reports
- Diagnostic information
Information from Third-Party Services
If you use services integrated with PTRiiX Coach, such as authentication, cloud hosting, analytics, notifications, or similar services, we may receive limited information required to provide those services.
3. How We Use Your Information
- Create and manage your account
- Deliver coaching services
- Manage clients and coaching programs
- Synchronize your information across devices
- Authenticate users
- Improve application performance and reliability
- Detect, prevent, and investigate fraud or unauthorized access
- Respond to support requests
- Comply with legal obligations
We do not sell your personal information to third parties.
4. Sharing Your Information
- Trusted cloud hosting providers.
- Analytics and diagnostic providers.
- Service providers assisting PTRiiX Coach.
- Where required by law.
- To protect rights, safety, or security.
All third-party service providers are expected to protect your information appropriately.
5. Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
Although we strive to use commercially acceptable security measures, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
PTRiiX Coach retains personal information only as necessary to operate and support the services provided by the application.
When you request account deletion, your account is soft deleted.
- Your account is deactivated.
- You can no longer access the application.
- Your information is removed from active use.
Certain information may continue to be securely stored for operational, security, legal, audit, backup, or recovery purposes.
PTRiiX Coach does not currently define a fixed retention period for soft-deleted data.
7. Account Deletion
You may request deletion at any time.
https://www.coach.ptriix.com/account-deletion
Alternatively, contact us using the email below.
- Your account will be deactivated (soft deleted).
- You will no longer be able to access the application.
- Your data will no longer be available through the application.
- Certain information may remain stored as described above.
8. Children's Privacy
PTRiiX Coach is intended for users 18 years or older. We do not knowingly collect information from children under 18.
9. International Data Transfers
Your information may be processed and stored on servers located outside your country of residence. Where applicable, we take reasonable measures to protect your information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Continued use of the application constitutes acceptance of the updated policy.
11. Contact Us
Email: contact@PTRiiXx.com
12. Consent
By using PTRiiX Coach, you acknowledge that you have read, understood, and agree to this Privacy Policy.