PTRiiX Client – Privacy Policy
1. Introduction
PTRiiX Client ("we", "our", or "us") is a mobile application designed for users to access personalized fitness programs, track progress, communicate with coaches, manage wellness activities, and access other services provided through the PTRiiX platform.
This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information when you use PTRiiX Client. By using the application, you agree to the practices described in this Privacy Policy.
2. Information We Collect
Information You Provide
When using PTRiiX Client, you may provide:
- Full name
- Email address
- Phone number
- Profile information (such as age, gender, and basic profile details)
- Fitness goals and preferences
- Workout progress
- Check-ins
- Body measurements
- Progress photos (if uploaded)
- Messages exchanged with your assigned coach
- Feedback and support requests
Information Collected Automatically
PTRiiX Client may automatically collect:
- Device model
- Operating system version
- IP address
- Device identifiers
- App usage information
- Feature usage statistics
- Crash reports
- Diagnostic information
This information helps us maintain application stability, improve performance, identify technical issues, and enhance the overall user experience.
Information from Third-Party Services
If you sign in using third-party authentication services (such as Google or Apple), or use other integrated services, we may receive limited profile information necessary to authenticate your account and provide our services.
3. How We Use Your Information
We use your information to:
- Create and manage your account
- Deliver personalized coaching services
- Provide workout, nutrition, and wellness recommendations
- Track your fitness progress
- Enable communication between you and your assigned coach
- Synchronize your information across devices
- Improve application performance and reliability
- Detect, prevent, and investigate fraud or unauthorized access
- Respond to support requests
- Develop new features and improve existing services
- Comply with legal obligations
We do not sell your personal information to third parties.
4. Sharing Your Information
We only share your personal information when necessary to provide our services, including with:
- Your assigned coach for delivering personalized coaching
- Trusted cloud hosting providers
- Analytics and diagnostic service providers
- Service providers supporting PTRiiX Client operations
- Legal authorities when required by applicable law
- Other parties where necessary to protect the rights, safety, or security of PTRiiX, our users, or others
All third-party service providers are expected to protect your personal information and process it only for authorized purposes.
5. Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
Although we strive to use commercially acceptable security measures, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security of your information.
6. Data Retention
PTRiiX Client retains your personal information only for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy.
If you request account deletion:
- Your account will be deactivated.
- You will no longer be able to access the application.
- Your personal information will be removed from active use.
- Certain information may continue to be securely retained where required for legal, regulatory, security, audit, backup, or recovery purposes.
We retain information only for as long as reasonably necessary to operate and support the PTRiiX platform.
7. Account Deletion
Depending on your version of PTRiiX Client, an in-app account deletion option may be available.
If account deletion is not available within the application, you may request deletion by contacting us.
To request account deletion:
- Email contact@PTRiiXx.com using your registered email address.
- Include sufficient information to verify your identity.
Upon verification:
- Your account will be deactivated.
- You will no longer be able to access the application.
- Your personal information will be removed from active use.
- Certain information may continue to be retained as described in the Data Retention section.
8. Children's Privacy
PTRiiX Client is intended for users who are 18 years of age or older.
We do not knowingly collect personal information from children under the age of 18. If we become aware that such information has been collected, we will take reasonable steps to delete it promptly.
9. International Data Transfers
Your personal information may be processed, transferred, and stored on servers located outside your country or region of residence.
Where applicable, we take reasonable administrative, technical, and contractual measures to ensure that your personal information remains protected in accordance with applicable privacy laws and this Privacy Policy.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
The "Last Updated" date at the top of this Privacy Policy indicates when the latest version became effective.
Your continued use of PTRiiX Client after any changes become effective constitutes your acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
12. Consent
By using PTRiiX Client, you acknowledge that you have read, understood, and agree to this Privacy Policy.